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Sr. Manager, Software Dev & Machine Learning

Comcast s Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.

Summary

This role is a front-line management position for a development team that is on the front lines of Comcast s highest priority business objective: making Customer Experience Our Best Product. This person will work to organize and lead developers to deliver customer engagement solutions. Experience in working with real-time data and a knowledge of Comcast Care will help to make the individual successful in this role.

This position will play a key role in a new Customer Experience direction: automated rules and machine learning based proactive repair and diagnosis of Comcast products. Working knowledge of high volume real time streaming data and machine learning, especially operationalizing machine learning models for production is highly preferred.

Responsible for leading a team of Software Development Engineers in the planning and designing of software and web applications. Manages projects from design to testing, including new programs, enhancements, and modifications. Collaborates with Quality Assurance team to conduct testing. Has overall responsibility for developing/administering performance standards for organizational unit. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies and assists in the development and meeting of departmental budget.

Core Responsibilities

-Oversees the planning and designing of software and web applications, including new programs, enhancements, and modifications.

-Provides guidance to Software Engineering team and other departments in identifying product and technical requirements. Serves as primary point of contact and liaison between Software Engineering and other teams.

-Promotes mature disciplines and culture around Security, Quality Assurance and Operations.

-Directs implementation initiatives for new software products and applications. Organizes software update process for existing applications and coordinates the roll-out of software releases.

-Manages all the deliverables to ensure adherence to deadlines, specifications, and budgets.

-Implements performance metrics and prepares periodic reports. Monitors and tracks project progress and reports findings to leadership team.

-Ensures all engineers keep current with technological developments within the industry. Monitors and evaluates competitive applications and products.

-Develops proposals, hardware/software changes and other capital expenditure projects.

-Manages professional and non-exempt employees, conducting work performance reviews and Ensures work performance is adhering to Company standards. Mentors, trains and develops staff.

-Consistent exercise of independent judgment and discretion in matters of significance.

-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

-Other duties and responsibilities as assigned.

Job Specifications:

-Bachelors Degree or Equivalent in Engineering, Computer Science

-Generally requires 8-11 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer



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