Sr. Manager, Internet Product Strategy & Analysis

Who We Are:

At Comcast, we are innovators and leaders, shaping the future at the intersection of media + technology. We invent groundbreaking technology, create extraordinary entertainment experiences for millions every day, and take great care of our customers, their families and guests. The diverse talents of our people have propelled us to a Fortune 40 industry leader. And it s an exciting time to join our team. We are looking for people that share our passion for innovation and our customers those who are ready to make big things happen and to connect our customers to exciting products, services and to the moments that matter most in their lives.

We are committed to delivering amazing products and a customer experience that people love and trust. We lead with game-changing technology, and in every interaction, are focused on respecting our customers time and fitting seamlessly into their lives. Our teammates go the extra mile to make sure our customers are satisfied and can t imagine going anywhere else.

Driving Innovation to Deliver Awesome:

As a leader of connected experiences, Xfinity Services is re-envisioning the way our 29 million residential customers are connecting to the products they love the most. We leverage our expertise to create unparalleled products and services that fuel discovery for everyday enjoyment. From the award-winning Xfinity Voice Remote to the Xfinity X1 video platform, the Xfinity Services organization works to drive the strategy, development, and deployment of our next generation suite of products for our home, internet, TV, and voice businesses.

Job Summary:

We are looking for a Senior Manager in the Broadband, Automation, and Communications (BAC) team who loves data and learning, wants to be on a fast-paced, collaborative team, and is interested in driving technology strategy to serve our 26 million internet customers.

Specifically focused on Network Access & Technology, this senior manager will think strategically and lead critical analyses to help reveal the dynamics of our high speed data business. You will help point the way to invest in new technologies, enhance the internet customer experience, and grow revenue and profitability. This role provides the opportunity for transformational career development, as the Network Access & Technology team interacts directly with Corporate and Technology & Product leaders and strategists. You will utilize Big Data to uncover insights and develop business cases. You will inform strategy and drive change. And you will be able to use your creativity to address complex and critical issues, and find new and innovative ways to solve complex challenges.

Core Responsibilities
- Work cross-functionally to brainstorm approaches and analytical frameworks, acquire data, execute analyses, and present actionable recommendations. Ideal candidate possesses a balance of general business knowledge, ability to work with multi-million record relational databases, analytical acumen, and presentation skills.
- Create actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that directly address business objectives.
- Strive to consistently apply and interpret data and metrics, while embracing flexibility when innovation and new ideas are needed.
- Assist in the preparation and delivery of presentations that are concise, well organized and visually appealing so that that the salient points are clearly communicated.
- Creative problem solver, takes a high level of initiative, has a strong sense of personal accountability to follow-through.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable
- schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Employees at all levels are expect to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion and diversity.
- Do what's right for each other, our customers, investors and our communities.

Job Specification:
- Bachelors Degree or Equivalent.

- Generally requires 8-11 years related experience.
- Preferred Field of Study: Finance, Applied Mathematics, Statistics, Computer Science, Engineering, Business.
- Analytic experience and curiosity.
- Advanced data extraction and manipulation.
- Data sourcing and curation.
- Proficiency with SQL based data query languages a must; Experience working with a data visualization tool (Tableau) a plus.
- Business acumen and consultative mindset.
- Ability to query, analyze and visualize geospatial data.
- Experience working in a fast paced, team oriented and collaborative environment.

Technical Skills:
- SQL.
- Tableau.

Comcast is an EOE/Veterans/Disabled/LGBT employer

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